At Genrichers Innovations Private Limited ("Company", "we", "us", or "our"), operating under the brand "Impacteers", is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform and services. It applies to all users of our platform, including learners, mentors, corporate partners, and visitors.
We are transparent about our data practices and respect your rights regarding your personal information and by using our services, you agree to the practices described in this Privacy Policy. We may update this Policy from time to time and will notify you of material changes.
At Impacteers, our mission is to empower career growth through learning and mentorship. Your trust is essential to this mission, and we are committed to earning and maintaining it through responsible data handling.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform and services.
1. INFORMATION WE COLLECT
1.1 Professionals & Students
1.1.1 Direct Information
- Profile Data: Name, email, phone, WhatsApp number, location, profile photo, bio, interests, languages, current title/designation, professional aspirations, total years of experience.
- Professional Data: Current status (professional/student), work experience, educational qualifications, skills, job search status, professional projects, professional licenses & certifications, social links (LinkedIn, GitHub, etc.).
- Preferences: Industry, location, role preferences, event/course interests, notification settings, career development preferences.
- Contacts: Phone contacts for referrals (where consented).
- Compensation: Last drawn CTC, salary expectations.
1.1.2 Resume and Application Data
- Employment History: Previous roles, responsibilities, employment dates.
- Education: Schools, degrees, qualifications, academic projects.
- Applications: Job applications, cover letters, assessment results.
- References: Professional and academic references with contact details (only collected where such references have been given).
- Background Verification: Background check results for certain positions requiring verification
1.1.3 Platform Activity
- Usage data (pages visited, time spent, features used, session interactions).
- Communication with mentors and recruiters through Platform channels.
- Event participation and course completion records.
- Assessment scores and performance analytics.
- Behavioral analytics through Google Analytics and Microsoft Clarity.
- AI tool interactions and outputs.
- Session recordings and interaction content in certain environments where you are duly notified (for instance, during mentorship sessions).
1.2 Mentors & Domain Experts
1.2.1 Profile Information
- Personal details (name, contact information, photo, bio, calendar integration data).
- Professional background (current role, company, experience, expertise, industry, skills, languages).
- Service details (availability, pricing, session preferences).
- Verification information (professional references, credentials, certifications).
1.2.2 Platform Data
- Session history and mentee feedback/ratings.
- Payment and earnings information.
- Communication logs and support interactions.
- Performance metrics and quality assessments.
1.3 Employers & Recruiters
1.3.1 Company Information
- Company details (name, logo, website, industry, size, type, tagline).
- Representative information (name, role, contact details, department).
- Company culture information (benefits, perks, social media links).
1.3.2 Recruitment Data
- Job postings, descriptions, and requirements.
- Candidate interactions and application tracking.
- Hiring decisions and recruitment analytics.
- Competition and event sponsorship data.
1.4 Automatically Collected Data
1.4.1 Technical Data: IP address, browser type, operating system, device information, unique device identifiers.
1.4.2 Usage Analytics: Platform navigation, feature utilization, session data, behavioral patterns, interaction sequences.
1.4.3 Analytics Platforms: Data from Google Analytics and Microsoft Clarity tools for user experience optimization and behavioral forecasting.
1.4.4 Cookies and Tracking: As outlined in Section 11 of this Privacy Policy.
2. LEGAL BASIS FOR PROCESSING
2.1 We process your personal data based on
2.1.1 Contract: To provide platform services and fulfill our agreements with you, including account creation, account management, service delivery, and payment processing
2.1.2 Consent: For marketing communications, WhatsApp communications including updates relating to job opportunities, application status, interview schedules, platform notifications, and relevant service, optional features (advanced AI tools, extended analytics), data sharing with specific employers/mentors, and non-essential cookies/tracking.
2.1.3 Legitimate Interest: To improve platform functionality, prevent fraud, ensure security, provide customer support, conduct analytics, and develop AI models and recommendation systems
2.1.4.Legal Obligation: To comply with applicable law including applicable tax, employment, data protection, cybersecurity laws, and other regulatory reporting requirements
3. HOW WE USE YOUR INFORMATION
3.1 Core Platform Services
3.1.1 Account management, authentication, and user verification
3.1.2 AI Matching and Compatibility: Using AI algorithms to match job seekers with relevant opportunities, mentors with suitable mentees, and personalized career path recommendations
3.1.3 Facilitating communication and application processes between users
3.1.4 Processing payments and managing financial transactions
3.1.5 Session scheduling, monitoring, and quality assurance
3.2 AI and Personalization
3.2.1 AI Matching: Compatibility algorithms for jobs, mentors, and career paths using machine learning and user behavior analysis.
3.2.2 AI Interviewer Tools: Automated practice interviews, feedback generation, and performance analytics.
3.2.3 Personalization: Customized recommendations based on your profile, behavior patterns, and interaction history.
3.2.4 Analytics: User segmentation and behavioral analysis using both manual and AI approaches.
3.2.5 Machine Learning: Platform optimization using user behavior patterns, engagement data, and success metrics.
3.2.6 Behavioral Forecasting: Predicting user preferences, career trajectories, and platform usage patterns to improve user experience and outcomes.
3.2.7 Resume Building AI Assistance: AI-powered tools to help users create and optimize their resumes, including design recommendations and content refinement based on user inputs and career objectives.
3.2.8 Skills Gap Analysis: AI-driven assessment that evaluates user profiles, career goals, and platform interactions to identify professional development opportunities and areas for improvement.
3.2.9 Learning Path Recommendations: Personalized suggestions for courses, skills development, and career advancement opportunities based on identified gaps and professional aspirations.
3.3 Platform Improvement and Analytics
3.3.1 Platform functionality enhancement, improvement and feature developmen.
3.3.2 Usage analytics, including through third party solutions such as Google Analytics and Microsoft Clarity.
3.3.3 Performance monitoring and user experience optimization.
3.3.4 Educational resource delivery optimization based on user engagement and learning patterns.
3.3.5 Content curation and recommendation improvements.
3.4 Business Operations and Community Building
3.4.1 Customer support and technical assistance.
3.4.2 Marketing communications about career opportunities and platform updates (where consent has been provided).
3.4.3 Promotional content personalization based on user interests and career goals.
3.4.4 Peer-to-Peer Interactions: Facilitating clubs, discussions, forums, and interest groups.
3.4.5 Event and Competition Management: Registration, participation tracking, and sponsor coordination.
3.4.6 Sharing data with group companies for expanded job opportunities and career services.
3.4.7 Compliance with legal and regulatory requirements.
4.INFORMATION SHARING AND DISCLOSURE
4.1 Within the Platform
4.1.1 Job seeker profiles shared with employers when a user applies or when employers search for candidates (with appropriate consent and visibility controls)
4.1.2 Mentor profiles displayed to potential mentees based on matching criteria and user preferences
4.1.3 Company information shown to relevant job seekers and other users
4.1.4 Competition and event participant data shared with registered users in the same activity
4.2 With Third Parties
4.2.1 Group Companies: We share data with affiliated entities for expanded career opportunities, recruitment services, and integrated service delivery.
4.2.2 Service Providers
- Cloud hosting providers (AWS and other secure infrastructure).
- Analytics platforms (Google Analytics and Microsoft Clarity).
- Payment processors and financial services.
- Communication services (email, SMS, push notifications).
- AI and machine learning service providers.
4.2.3 Corporate Clients and Recruiters: Candidate profiles and application data shared with recruitment clients for hiring purposes, including clients in UAE, Europe, and other regions as we expand globally.
4.2.4 Competition/Event Partners and Sponsors: Participant data shared with sponsors of competitions, challenges, hackathons, and events (with explicit consent during registration)
4.2.5 Educational Institutions: Collaboration with colleges and universities for student placement, career services, and institutional partnerships (with appropriate consent or legitimate institutional basis)
4.2.6 Mentorship Networks: Session data and performance metrics shared between mentors and mentees for service improvement (with consent and privacy controls).
4.2.7 Legal and Safety: When required by law, court orders, or to protect user safety, platform security, and prevent fraud
4.3 We act as the data controller for Platform processing. However, when other Users (as defined under the Terms of Service , including mentors, recruiters, and employers) receive personal data, they become independent data controllers responsible for their own compliance with data protection laws. 5. INTERNATIONAL DATA TRANSFERS
5.1 We transfer personal data outside India including to the following jurisdictions
5.1.1 UAE and Europe: For recruitment and staffing services to corporate clients.
5.1.2 United States: For cloud infrastructure, AI services, and technology platform.
5.1.3 Other jurisdictions: As we expand services globally and establish new partnerships.
5.2 Transfer Safeguards:
We will implement appropriate safeguards for international transfers as required under applicable law including adequacy decisions, standard contractual clauses, or other legally compliant transfer mechanisms.
6.1 We engage with higher education institutions and collect information from Eligible Minors (as defined under the Terms) through our educational partnerships and direct platform registration.
6.2 Consent Framework:
6.2.1 We collect data from Eligible Minors with verifiable consent from parents, legal guardians, or authorized educational institutions where legally permissible.
6.2.2 Institutional Partnerships: For users accessing through educational institutions, we may rely on institutional consent and supervision arrangements. In such cases, the institution is responsible for ensuring consent is appropriately obtained in accordance with law.
6.2.3 Direct Registration: Minors registering independently must provide verifiable parental consent.
6.3 Enhanced Protections: All users under 18 receive additional privacy protections including:
6.3.1 Limited data collection to essential platform functionality.
6.3.2 Restricted data sharing and marketing communications.
6.3.3 Enhanced monitoring of interactions and content exposure.
6.3.4 Prioritized safety measures and reporting mechanisms.
7.1 We retain your information according to the following schedule:
7.1.1 Account Data:
- Active accounts: Duration of account relationship plus legal requirements.
- Dormant accounts: Marked inactive after 12-24 months but retained for future reactivation.
- Closed accounts: 6 years after closure for legal and financial record-keeping.
7.1.2 Financial and Transaction Data
- Payment records: 7 years for tax and accounting compliance.
- Mentor earnings and commission data: 7 years for tax reporting purposes.
- Subscription and billing information: 7 years.
7.1.3 Communication and Marketing Data:
- Marketing consent records: 2 years from last interaction or until withdrawn.
- Customer support interactions: 3 years for quality assurance and training.
- Session recordings and communications: As specified in consent or platform agreements.
7.1.4 Technical and Security Data:
- Security logs and access records: 12 months for monitoring and incident response.
- Platform usage analytics: 12 months unless aggregated and anonymized.
- AI model training data: Retained in anonymized form for model improvement.
7.1.5 Recruitment and Career Data:
- Job applications: 12 months unless longer retention consented.
- Assessment results: 12 months or until updated.
- Competition and event participation: 2 years for program administration.
7.2 Upon expiry of the applicable retention period, we will delete or anonymize your personal data in a secure manner, unless we are required by law to retain it longer (e.g., for tax, litigation, or regulatory purposes).
8. AUTOMATED DECISION-MAKING AND AI
8.1 We use automated systems and AI for:
8.1.1 Matching and Recommendations:
- AI compatibility algorithms for job-candidate and mentor-mentee matching using machine learning analysis of profiles, preferences, and success patterns.
- Automated job and content recommendations based on your profile, behaviour, and career trajectory analysis.
- Platform feature personalization using behavioural data and predictive modelling.
8.1.2 Assessment and Analysis:
- AI Interviewer Tools: Automated interview practice, feedback generation, and performance scoring.
- Skills assessment evaluation, gap analysis, and tailored learning path recommendations.
- User behaviour analysis and segmentation through analytics platforms.
- Career progression forecasting and opportunity identification.
8.1.3 Your Rights Regarding Automated Decisions:
- Right to request human review of automated decisions that significantly affect you.
- Right to understand how automated decisions are made and what factors are considered.
- Right to object to automated processing in certain circumstances.
- Right to request alternative processing methods or manual assessment.
8.1.4 AI outputs may be incomplete, inaccurate, or biased and should not be solely relied upon for important decisions. We implement safeguards, human oversight for significant automated decisions, and continuous monitoring for bias and accuracy.
9.1 We protect your data using:
9.1.1 Encryption and Access Controls:
- Data encryption at rest (AES-256) and in transit (TLS 1.2/1.3).
- Role-based access controls and multi-factor authentication for internal systems.
- Secure key management systems with restricted access and regular rotation.
9.1.2 Monitoring and Protection:
- Real-time security monitoring and threat detection systems.
- Regular security audits, vulnerability assessments, and penetration testing.
- Intrusion detection and prevention systems with automated response capabilities.
- Secure cloud infrastructure with reputable providers and compliance certifications (as applicable).
9.1.3 Employee Security:
- Mandatory security and privacy training for all staff with annual refreshers.
- Background checks for employees handling personal data.
- Confidentiality agreements, security protocols, and access management.
9.1.4 Risk Management:
- Regular risk assessments and mitigation strategies for data protection.
- Business continuity planning and disaster recovery procedures with regular testing.
- Proactive threat monitoring, incident response capabilities, and forensic readiness.
- Ongoing security improvements based on risk analysis and industry best practices.
10.1 You have the following rights regarding your personal data
10.1.1 Access and Control:
- Access: View and download all personal information we hold about you through your account dashboard or by contacting support.
- Correction: Update inaccurate or incomplete information through account settings or data correction requests.
- Deletion: Request removal of your personal data (subject to legal retention requirements and legitimate business needs).
- Portability: Receive your data in a structured, machine-readable format for transfer to other services.
10.1.2 Processing Controls:
- Object: Object to processing based on legitimate interests for direct marketing, profiling, or automated decision-making.
- Restrict: Limit how we process your data in certain circumstances while retaining stored data.
- Withdraw Consent: Withdraw consent for marketing, optional AI features, and non-essential data processing activities.
10.1.3 How to Exercise Rights:
- Self-Service: Update most information directly through your account settings and privacy controls.
- Email Requests: Contact support@impacteers.com with specific requests and identity verification.
- Response Time: We respond to requests within 7-15 business days, subject to complexity and verification requirements.
- Verification Process: We verify your identity before processing requests to protect data security
10.1.4 Profile Visibility and Communication Controls:
- Control whether employers, mentors, or recruiters can discover your profile.
- Manage what information appears in search results and recommendations.
- Set communication preferences, notification settings, and marketing consent.
- Opt-out of specific data sharing arrangements or automated processing.
11.1 We use various tracking technologies to enhance your platform experience:
11.1.1 Essential Cookies: Necessary for basic platform functionality, security, and user authentication (cannot be disabled).
11.1.2 Analytics Cookies: Used with Google Analytics, Microsoft Clarity, and similar platforms for user behavior analysis and platform optimization.
11.1.3 Personalization Cookies: Enable customized recommendations, content, and feature personalization.
11.1.4 Marketing Cookies: Support targeted communications and advertising optimization.
11.2 You can control cookies through:
11.2.1 Browser settings and preferences.
11.2.2 Opting out of specific analytics and marketing cookies.
11.2.3 Managing third-party tracking preferences.
12. DATA BREACH NOTIFICATION
12.1 Detection and Response:
12.1.1 Immediate investigation and containment of security incidents with defined response procedures.
12.1.2 Assessment of risks to user rights and freedoms using impact evaluation frameworks.
12.1.3 Implementation of protective measures to prevent further harm and system hardening.
12.2 Notification Procedures:
12.2.1 Regulatory Authorities: Notified within 72 hours when legally required under applicable data protection laws.
12.2.2 Affected Users: Informed promptly when there is high risk to their rights, freedoms, or personal safety.
12.2.3 Communication Methods: Email, SMS, in-app notifications, or public advisories depending on severity and available contact methods.
12.2.4 Information Provided: Clear description of the incident, data involved, likely consequences, and protective steps taken.
13.1 Grievance Officer:
- Name: Nivetha Saravanan
- Email: grievance@impacteers.com
- Address: 1st floor, No.30, Developed Plots Estate, Industrial Estate Main Road, Chennai Industrial Estate, Perungudi, Chennai 600096.
13.2 How to File Complaints:
13.2.1 Email: copyright@impacteers.com with subject "Grievance - [Description]. 13.2.2 Include: Your name, account email, detailed issue description, supporting evidence.
13.3 Response Process:
13.3.1 Acknowledgment within 2 business days with reference number.
13.3.2 Investigation and resolution within 7-15 business days depending on complexity.
13.3.3 Written response with findings, actions taken, and escalation options if unsatisfied.
13.4 External Options:
13.4.1 Right to lodge complaints with relevant data protection authorities.
13.4.2 Access to regulatory remedies under applicable law.
13.4.3 Consumer forum and ombudsman services where applicable.
14. CHANGES TO THIS POLICY
14.1 Notification Methods:
14.1.1 Platform notifications and email alerts for material changes affecting user rights.
14.1.2 30 days advance notice for significant updates impacting data processing or sharing.
14.1.3 Immediate notice only for legal compliance requirements or critical security updates.
14.2 Acceptance:
Your continued use after changes constitutes acceptance. You have the right to object to material changes and may delete your account if you disagree with updates.
15.1.1 General Inquiries and Support: support@impacteers.com. 15.1.2 Data Protection and Privacy Matters: policywatch@impacteers.com. 15.1.3 Business Address: 1st floor, No.30, Developed Plots Estate, Industrial Estate Main Road, Chennai Industrial Estate, Perungudi, Chennai 600096.
15.1.4 Business Hours: Monday to Friday, 10 AM - 7 PM (Indian Standard Time).